Privacy Policy Overview

Your data privacy matters when navigating our city route guides

Introduction to Privacy Commitment

At Loraventiqo, we are dedicated to protecting your personal information while you explore routes and guides on our platform. Transparency is at the core of our privacy approach.

This policy explains how we collect, use, and protect your data as you interact with our services. We comply with current privacy laws in Malaysia.

Information We Collect

We collect personal data directly from you and automatically as you use our guides to ensure a seamless experience.

Directly Provided Data

  • • Name and contact information when you sign up or contact us.
  • • User preferences and route interests submitted via forms.
  • • Support requests and user feedback shared with our team.
  • • Survey responses or participation in community collaborations.
  • • Additional details required for account management.

Automatically Collected Data

  • • Device type and technical information for compatibility.
  • • Usage data such as pages visited and session duration.
  • • Geolocation data if enabled to provide local route options.
  • • IP address and browser characteristics for security.
  • • Cookies and similar tracking for enhanced performance.

Purpose of Data Use

Information is used to improve our travel guides, personalize your experience, and ensure service quality.

  • • Personalizing route suggestions and content.
  • • Understanding usage trends and service patterns.
  • • Improving guide accuracy and features.
  • • Processing user support and feedback.
  • • Protecting site security and preventing abuse.
  • • Complying with legal obligations in Malaysia.
  • • Sending administrative notifications.

Your privacy matters: We enforce organizational and technical safeguards to prevent unauthorized access, use, or disclosure of data.

Sharing and Disclosure

We do not sell your data and only share information to provide services or as required by law.

Third-Party Service Providers

Some trusted partners process data for email, analytics, or site hosting as part of service delivery.

Legal and Regulatory Duty

Personal data may be disclosed to authorities when required by law.

Anonymous Analytics

Aggregate and statistical data may be used for analysis without identifying individuals.

Your Data Rights

You have rights to access, correct, delete, limit, or transfer your personal data as mandated by law.

  • • Obtain copies of your information.
  • • Request corrections to inaccurate records.
  • • Ask for removal of personal data.
  • • Have your data transferred by request.
  • • Object to certain uses of your data.
  • • Limit processing under circumstances.

To exercise these rights, contact us at the details below; we aim to respond promptly.

Security and Safeguards

Loraventiqo employs security measures such as encryption and access controls to protect your data from misuse or loss.

Technical Security Measures

  • • Data encrypted during transmission and storage.
  • • Firewall protections for platform access points.
  • • Continuous monitoring for vulnerabilities.
  • • Regular platform security updates run.

Organizational Security Practices

  • • Staff training in data handling and privacy protection.
  • • Limiting access to sensitive data on a need basis.
  • • Auditing data access logs routinely.
  • • Conducting annual privacy compliance reviews.

Data Retention Policy

Personal data is stored only as long as is necessary for service delivery, legal purpose, or your account duration.

  • • Kept while your account is active.
  • • Retained for improving user journeys.
  • • Stored for support reference only.
  • • Held per law and business needs.
  • • Kept for notification preferences.

Data is securely deleted or anonymized when no longer required.

Transfers Beyond Malaysia

Some data may be processed abroad under contractual safeguards in accordance with Malaysia’s laws.

  • • Use of privacy-protective contract clauses.
  • • Engagement with reputably certified vendors.
  • • Routine review of transfer safeguards.
  • • Compliance with international regulations.

Cookie Use and Control

Cookies provide essential functionality and help us optimize your site experience. Your choices are respected.

Types of Cookies Used

  • • Required to maintain access and secure sessions.
  • • Enhance speed and usability for visitors.
  • • Remember preferences for future visits.
  • • Support extra site features when enabled.

Adjust cookie preferences in your browser or review our Cookie Policy for full details.

Privacy Policy Updates

We may update this policy when necessary. Major changes are posted and communicated to users.

  • • Website notifications for updates.
  • • Email alerts for registered accounts.
  • • Site banners for important changes.
  • • Revision date shown at top of policy.

Check this policy routinely for the latest version.

Contacting Loraventiqo About Privacy

Reach us by email or phone with any privacy-related questions you have.

Loraventiqo

Regus - Kuala Lumpur The Vertical Corporate Towers, Kuala Lumpur 50470 Malaysia

Phone: +60 86-019 2968

Email: content@loraventiqo.sbs

Last update January 16, 2026

Effective from January 16, 2026